Disclaimer

At Taterinc, we are committed to delivering high-quality essentials for your furry companions. However, to maintain a transparent and fair relationship between our store and our customers, it is necessary to outline the practical limitations of our products and services.

1. General Information & Content Accuracy

All content displayed on our website—ranging from pet care guides to detailed product descriptions—is provided for general informational and shopping purposes only. While the Taterinc team strives for absolute precision, we do not warrant or guarantee that product descriptions, pricing, promotional offers, or other site content is 100% error-free, complete, or current at all times. We reserve the right to correct any typographical errors, technical inaccuracies, or pricing mistakes without prior notice.

2. Product Representation & Manufacturing Disclaimer

We make every reasonable effort to display the colors, textures, and details of our pet beds, carriers, toys, and accessories as accurately as possible through high-resolution imagery. However, customers should be aware of the following factors:

  • Visual Variance: The actual colors of materials, fabric patterns, and hardware finishes may vary slightly from what you see on your screen. This is due to individual monitor settings, screen calibrations, and the professional studio lighting used during our photography sessions.

  • Manufacturing Variations: Because many of our products involve industrial textile manufacturing or handcrafted ceramic firing (specifically for feeding bowls), minor variations in stitching, fabric texture, or slight measurement tolerances are natural characteristics of the production process and are not considered defects.

  • Sizing & Fit Responsibility: Taterinc strongly recommends that customers measure their pets and cross-reference those measurements with the dimensions provided on the product page before purchase. Taterinc is not liable if a pet does not fit into a carrier or bed if the dimensions provided on the website were accurate at the time of sale.

3. Pet Safety & Usage Disclaimer

The health and safety of your pets are our highest priority, but the responsibility for proper supervision and use lies with the pet owner:

  • Supervision Requirement: We recommend that you closely supervise your pet during their initial interaction with any new product (such as toys, beds, or carriers) to ensure they react safely and do not engage in self-harming behaviors.

  • Product Durability: It is important to acknowledge that no pet toy or fabric accessory is truly "indestructible." Taterinc is not legally liable for any injuries, illnesses, or the accidental ingestion of materials resulting from a pet chewing, tearing, or destroying a product during daily use.

  • Sensitivities & Allergies: Please carefully review the material descriptions if your pet has known sensitivities or allergies to specific synthetic fabrics, plastics, or certain dyes.

4. Comprehensive Limitation of Liability

To the maximum extent permitted by applicable law, Taterinc, its employees, and its partners shall not be held liable for any indirect, incidental, special, or consequential damages. This includes, but is not limited to, damages resulting from delivery delays caused by third-party carriers, severe weather conditions, or packages lost or damaged after being successfully handed over to the courier. Furthermore, we are not responsible for inaccurate shipping information provided by the customer during checkout or for temporary website downtime caused by technical issues beyond our control.

5. Order Processing & Delivery Estimates

Our standard handling times (1–2 business days) and transit windows (3–7 business days) are estimates provided for your convenience based on normal operating conditions. They do not constitute a legal guarantee of a specific delivery date. Taterinc is not responsible for logistical delays caused by third-party carriers (USPS, UPS, FedEx, or DHL eCommerce), including those caused by seasonal high volumes, regional disruptions, or natural disasters.

6. "As-Is" Sales & Warranty Exclusion

All products are sold on an “as-is” and “as-available” basis without any warranties of any kind, whether express or implied (including but not limited to implied warranties of merchantability or fitness for a particular purpose), unless otherwise explicitly stated in our official Refund Policy.

Taterinc Legal Support

If you require further clarification regarding any of these terms or have questions about our liability policies, please contact our support department:

  • Email: support@taterinc.com

  • Address: Lot 24 Ormsby Road, Kudla, SA 5115, Australia

  • Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday