DMCA

In strict accordance with the Digital Millennium Copyright Act (DMCA), Taterinc has established a transparent and rigorous protocol to address claims of copyright infringement. We take every report of unauthorized use of protected material seriously and will respond promptly to ensure the integrity of our online storefront and the creative community.

1. Procedures for Reporting Copyright Infringement

If you are a legitimate copyright owner or a legally authorized representative and believe that any content hosted on our website infringes upon your exclusive rights, you may submit a formal written notification. To be considered valid and actionable, your notice must include the following specific details:

  • Authentic Signature: A physical or electronic signature of the copyright owner or the person authorized to act on their behalf.

  • Identification of the Protected Work: A clear and detailed description of the copyrighted work that you claim has been infringed. This includes, but is not limited to, unique pet bed designs, custom carrier patterns, original pet accessory sketches, or professional product photography owned by you.

  • Identification of Infringing Material: Specific details identifying the material that is claimed to be infringing. You must provide the exact URL(s) where the material is located on our website so that our technical team can locate and identify it with precision.

  • Comprehensive Contact Information: Your full legal name, mailing address, telephone number, and a direct email address where we can reach you for further discussion.

2. The DMCA Takedown & Enforcement Procedure

Upon the receipt of a complete and legally valid DMCA notice, Taterinc will take the following immediate actions:

  • Content Removal: We will promptly remove or disable access to the material cited as infringing to prevent further potential harm to the rights holder.

  • Notification of User: We will send a formal notification to the individual or entity who uploaded or posted the material, informing them of the removal and the reasons behind it.

  • Repeat Infringer Policy: To maintain a fair business environment, Taterinc reserves the right to permanently terminate the accounts or access rights of users who are found to be repeat infringers of intellectual property.

3. Counter-Notification Rights

If you believe that your content was removed or disabled by mistake, or as a result of misidentification of the material, you have the right to file a counter-notification. This written communication must be sent to our designated agent and include:

  • Your Signature: A physical or electronic signature.

  • Material Identification: A description of the material that was removed and the specific location (URL) where it appeared before it was disabled.

  • Statement of Good Faith: A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed.

4. Designated Intellectual Property Agent

All official DMCA-related notices and correspondence should be directed to our specialized department with the subject line: “Urgent: DMCA Takedown Request”.

  • Email: support@taterinc.com

  • Address: Lot 24 Ormsby Road, Kudla, SA 5115, Australia

  • Department: Taterinc Intellectual Property Dept.

Support & Legal Response Time

We strive to address all legal matters with fairness and efficiency:

  • Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

  • Our Guarantee: We aim to process and provide a formal response to all valid legal inquiries regarding copyright within 48 to 72 business hours.