Shipping Policy

At Taterinc, we believe that every pet deserves the best. We aren't just shipping products; we are delivering comfort and joy to your furry family members. From orthopedic beds and heavy-duty travel carriers to interactive toys and ceramic feeding sets, every item is handled with the precision and care it deserves.

1. Shipping Coverage & Destinations

To maintain our high standards of logistics and customer service, Taterinc currently operates exclusively within the United States.

National Reach: We ship to all 50 states, ensuring that whether you are on the coast or inland, your pet won't miss out.
Military & Diplomatic Mail: We are proud to support our service members by shipping to APO, FPO, and DPO addresses. We ensure that pets stationed abroad or at domestic bases receive their essentials safely.

2. Shipping Costs & Our Logistics Partners

We strive to keep our pricing simple and transparent, avoiding any "hidden fees" at checkout.

Standard Flat Rate: We offer a consistent shipping fee of $6.99 for all orders, regardless of the package size or weight.
Reliable Carriers: To guarantee a balance between speed and security, we partner with the world’s most trusted couriers, including USPS, UPS, FedEx, and DHL eCommerce. Our system automatically selects the most efficient carrier based on your specific zip code.

3. Order Processing & Delivery Timeline

We treat every order as a priority. Our timeline is split into two phases to ensure quality and speed:

Handling & Preparation (1–2 Business Days): > During this phase, our warehouse team performs a rigorous quality inspection. This includes checking the structural integrity of carriers, inspecting seams on plush toys, and ensuring hardware is secure. We use specialized protective packaging for fragile ceramic bowls and utilize vacuum-sealing technology for beds to preserve their hygiene and shape during transit.
Transit Time (3–7 Business Days): Once your package leaves our facility, it typically takes between 3 to 7 business days to arrive at your doorstep, depending on your location within the U.S.
Total Estimated Delivery: Most customers can expect to receive their orders within 4–9 business days.

4. Business Hours & Daily Cut-Off Time

Our logistics team operates during the following hours to ensure your orders move quickly:

Working Hours: 8:00 AM – 7:00 PM (Monday – Saturday, EST).
Daily Order Cut-Off: 7:00 PM EST. Orders placed after 7:00 PM EST or on Sundays will begin the handling process on the following business day.

5. Customer Responsibilities & Accuracy

To ensure your package reaches the correct destination, we kindly ask for your cooperation regarding the following:

Address Accuracy: Please double-check your shipping details before finalizing your purchase. Taterinc cannot be held responsible for, or issue refunds for, packages lost due to incorrect or incomplete address information provided by the customer.
Reshipment Costs: If a package is "Returned to Sender" due to an insufficient address or because the delivery was refused, the customer will be responsible for the additional shipping costs to have the item sent out a second time.

6. Issues, Damaged Goods & Support

We stand behind the quality of our products and our shipping methods. If something goes wrong, we are here to help:

Damaged Items: For fragile items (like bowls) or structural gear (like carriers), please inspect your package upon arrival. If there is damage, contact us within 48 hours of delivery with clear photographic evidence.
Lost Packages: If a carrier officially declares a package as lost in transit, Taterinc will offer you the choice of a free replacement or a full refund.