Order Change & Cancellation Policy

To maintain our high standards of speed and reliability, our automated systems begin preparing your order for shipment almost immediately after confirmation. Because our warehouse moves quickly to inspect, package, and dispatch your items, we have established the following guidelines for making changes.

1. The Modification & Cancellation Window

At Taterinc, "fast shipping" means our team starts working on your order shortly after it is placed. To ensure your request can be fulfilled, please note the following critical times:

Daily System Cut-Off: 7:00 PM EST (Monday – Saturday).
The 12-Hour Grace Period: Cancellation or modification requests must be submitted within 12 hours of placing your order. After this window, most orders have already reached the packing or labeling stage.

2. Requesting a Cancellation

Before Processing: If your request reaches us within the 12-hour window and before the item has been prepped for shipping, we guarantee a full cancellation and an immediate 100% refund to your original payment method.
After Processing or Shipment: Once a shipping label has been generated or your items (such as vacuum-sealed beds or heavy-duty carriers) have been securely crated for dispatch, we can no longer stop the shipment. In these instances, please follow our Return Policy once the package is delivered to your address.

3. Order Modifications & Adjustments

We are happy to support the following changes provided your order has not yet entered the final processing stage:

Address & Contact Updates: Correcting typos in your shipping address, apartment numbers, or updating your phone number.
Product Swaps: Changing the size (e.g., Small to Large), swapping colors for bowls or mats, or choosing a different style of toy.
Quantity Adjustments: Adding an extra item to your order or removing a specific product.
Financial Adjustments: If a swap results in a price difference, we will resolve the balance through a secure payment link for additional costs or issue a partial refund for lower-priced items.

4. Once Your Order Has Shipped

When the carrier (USPS, UPS, FedEx, or DHL eCommerce) scans your package and removes it from our facility, the order is officially "In Transit." At this stage:

No Changes Possible: We cannot reroute or modify the contents of the package.
Address Errors: If you realize the address is incorrect after shipment, you may contact the carrier directly to request a reroute. However, Taterinc is not responsible for additional carrier fees or packages lost due to incorrect data entry by the customer.

5. How to Submit an Urgent Request

To ensure your request is prioritized by our support team, please email us with the following subject line: “Urgent: Order Change/Cancellation #[Your Order Number]”.

Email: support@taterinc.com
Address: Lot 24 Ormsby Road, Kudla, SA 5115, Australia
Response Time: Our dedicated support staff typically responds to urgent modification requests within 24 hours during standard business hours.